{"id":440,"date":"2025-01-22T17:36:41","date_gmt":"2025-01-22T22:36:41","guid":{"rendered":"https:\/\/lalimacafe.pe\/?page_id=440"},"modified":"2025-01-28T11:56:24","modified_gmt":"2025-01-28T16:56:24","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/lalimacafe.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"440\" class=\"elementor elementor-440\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b6887 text_add e-flex e-con-boxed e-con e-parent\" data-id=\"d8b6887\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b46711 elementor-widget elementor-widget-shortcode\" data-id=\"6b46711\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\"><\/script>\n  <script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LeA2owqAAAAAGkdn2BtMOTTaVcLP29RxJ3OwDJL\"><\/script>\n\t<div class=\"libro_reclamaciones\">\n\t\t<form id=\"form_libro_reclamaciones\">\n\t\t\t<h2>Claim sheet<\/h2>\n\t\t\t<p>COMPLAINTS BOOK<\/p>\n\n\t\t\t<div class=\"seccion_1 secciones_lb\">\n\t\t\t\t<h3>Date of complaint\/claim<\/h3>\n\t\t\t\t<div>\n\t\t\t\t\t<label for=\"fecha_reclamo\">Date:<\/label>\n\t\t\t\t\t<input type=\"date\" id=\"fecha_reclamo\" name=\"fecha_reclamo\" required>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"seccion_2 secciones_lb\">\n\t\t\t\t<h3>1. Identification of the consumer claimant<\/h3>\n\t\t\t\t<label for=\"nombre_consumidor\">Name:<\/label>\n\t\t\t\t<input type=\"text\" id=\"nombre_consumidor\" name=\"nombre_consumidor\" required><br><br>\n\n\t\t\t\t<label for=\"domicilio_consumidor\">Address:<\/label>\n\t\t\t\t<input type=\"text\" id=\"domicilio_consumidor\" name=\"domicilio_consumidor\" required><br><br>\n\n\t\t\t\t<div class=\"row2\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<label for=\"dni_consumidor\">Dni \/ Ce:<\/label>\n\t\t\t\t\t\t<input type=\"text\" id=\"dni_consumidor\" name=\"dni_consumidor\" required><br><br>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<label for=\"telefono_consumidor\">Phone<\/label>\n\t\t\t\t\t\t<input type=\"number\" id=\"telefono_consumidor\" name=\"telefono_consumidor\" required><br><br>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t<label for=\"correo_consumidor\">E-mail<\/label>\n\t\t\t\t\t\t<input type=\"email\" id=\"correo_consumidor\" name=\"correo_consumidor\" required><br><br>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"seccion_3 secciones_lb\">\n\t\t\t\t<h3>2. Identification of a contract<\/h3>\n\t\t\t\t<div class=\"row2s\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<input type=\"radio\" id=\"producto_servicio_producto\" name=\"producto_servicio\" value=\"producto\">\n\t\t\t\t\t\t<label for=\"producto_servicio_producto\">Product<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<input type=\"radio\" id=\"producto_servicio_servicio\" name=\"producto_servicio\" value=\"servicio\">\n\t\t\t\t\t\t<label for=\"producto_servicio_servicio\">Service<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<br>\n\t\t\t\t<label for=\"descripcion_bien\">Description:<\/label>\n\t\t\t\t<textarea id=\"descripcion_bien\" name=\"descripcion_bien\" required><\/textarea>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"seccion_4 secciones_lb\">\n\t\t\t\t<h3>3. Detail of the claim<\/h3>\n\t\t\t\t<div class=\"row2s\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<input type=\"radio\" id=\"tipo_reclamo\" name=\"detalle_reclamacion\" value=\"reclamo\" required>\n\t\t\t\t\t\t<label for=\"tipo_reclamo\">Claim:<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<input type=\"radio\" id=\"tipo_queja\" name=\"detalle_reclamacion\" value=\"queja\">\n\t\t\t\t\t\t<label for=\"tipo_queja\">Complaint:<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<br>\n\t\t\t\t<textarea id=\"detalle_reclamacion\" name=\"detalle_reclamacion\" required><\/textarea>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"seccion_5 secciones_lb\">\n\t\t\t\t<h3>4. Action taken by the provider<\/h3>\n\t\t\t\t<label for=\"acciones_adoptadas\">Actions:<\/label>\n\t\t\t\t<textarea id=\"acciones_adoptadas\" name=\"acciones_adoptadas\" required><\/textarea><br><br>\n\t\t\t<\/div>\n <input type=\"hidden\" name=\"g-recaptcha-response\" id=\"g-recaptcha-response\">\n\t\t\t<button type=\"submit\" id=\"submit_form\">Submit Claim<\/button>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t<\/div>\n\t\t\t\t\t<script>\n\n  jQuery(document).ready(function($) {\n\t     grecaptcha.ready(function() {\n                grecaptcha.execute('6LeA2owqAAAAAGkdn2BtMOTTaVcLP29RxJ3OwDJL', { action: 'submit' }).then(function(token) {\n                    $('#g-recaptcha-response').val(token);\n                });\n            });\n    $('#form_libro_reclamaciones').submit(function(e) {\n      e.preventDefault();\n\n      var fechaReclamo = $('#fecha_reclamo').val();\n      var nombreConsumidor = $('#nombre_consumidor').val();\n      var domicilioConsumidor = $('#domicilio_consumidor').val();\n      var dniConsumidor = $('#dni_consumidor').val();\n      var telefonoConsumidor = $('#telefono_consumidor').val();\n      var correoConsumidor = $('#correo_consumidor').val();\n      var descripcionBien = $('#descripcion_bien').val();\n      var detalleReclamacion = $('input[name=\"detalle_reclamacion\"]:checked').val(); \/\/ Capturar valor del radio seleccionado\n      var productoServicio = $('input[name=\"producto_servicio\"]:checked').val(); \/\/ Capturar valor del radio seleccionado\n      var accionesAdoptadas = $('#acciones_adoptadas').val();\n\n      if (!fechaReclamo || !nombreConsumidor || !domicilioConsumidor || !dniConsumidor || !telefonoConsumidor || !correoConsumidor || !descripcionBien || !detalleReclamacion || !productoServicio || !accionesAdoptadas) {\n        Swal.fire({\n          icon: 'error',\n          title: '\u00a1Error!',\n          text: 'Por favor, complete todos los campos obligatorios.',\n        });\n        return;\n      }\n\n      var data = {\n        action: 'enviar_reclamacion',\n        fecha_reclamo: fechaReclamo,\n        nombre_consumidor: nombreConsumidor,\n        domicilio_consumidor: domicilioConsumidor,\n        dni_consumidor: dniConsumidor,\n        telefono_consumidor: telefonoConsumidor,\n        correo_consumidor: correoConsumidor,\n        descripcion_bien: descripcionBien,\n        detalle_reclamacion: detalleReclamacion,\n        producto_servicio: productoServicio,\n        acciones_adoptadas: accionesAdoptadas\n      };\n\n      $.post('https:\/\/lalimacafe.pe\/wp-admin\/admin-ajax.php', data, function(response) {\n        if (response.success) {\n          Swal.fire({\n            icon: 'success',\n            title: '\u00a1\u00c9xito!',\n            text: 'Tu reclamaci\u00f3n ha sido enviada.',\n          });\n        } else {\n          Swal.fire({\n            icon: 'error',\n            title: '\u00a1Error!',\n            text: response.data || 'Hubo un problema al enviar tu reclamaci\u00f3n.',\n          });\n        }\n      });\n    });\n  });\n<\/script>\n\n<style>\n\t.row2 {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 20px;\n}\n\t.row2s {\n    display: flex;\n    gap: 40px;\n    align-items: center;\n}\n\t.secciones_lb {\n    margin: 40px 0px;\n}\n\t.libro_reclamaciones button {\n    background:var(--e-global-color-secondary) !important;\n    border: 1px solid var(--e-global-color-secondary)!important;\n    color: #fff !important;\n    margin: 0 auto 40px;\n    display: block;\n    border-radius: 10px;\n    padding: 10px 40px;\n}\n\t.libro_reclamaciones h2{\n\t\t       font-family: \"svargeregular\", Sans-serif;\n    font-weight: 900;\n\t\tcolor: var(--e-global-color-secondary);\n\t\tfont-size:40px;\n\t}\n\t\t.libro_reclamaciones h3{\n\t\tcolor: var(--e-global-color-secondary);\n       font-family: \"svargeregular\", Sans-serif;\n    font-size: 25px;\n    font-weight: 700;\n\t}\n\t@media(max-width:991px){\n\t\t.row2 , .row2s{\n\t\t\t grid-template-columns: repeat(1, 1fr);\n\t\t} \n\t}\n<\/style>\n\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-440","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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